We respect your privacy

Privacy Policy

Last updated: September 2025

Australian Resident Directors (“we”, “our”, “us”) is a business name operated by Reservoir Legal Pty Ltd (ABN 85 645 774 732). We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as applicable international data protection laws including the EU/UK GDPR and the California Consumer Privacy Act (CCPA)

1. Who We Are

Australian Resident Directors provides resident director services and related corporate governance support to local and overseas companies operating in Australia.

For any privacy-related enquiries, you can contact us at: Email:info@australianresidentdirectors.com
Operator: Reservoir Legal Pty Ltd (ABN 85 645 774 732)
Jurisdiction: New South Wales, Australia

2. What Personal Information We Collect

We collect personal information that is necessary to provide our services and comply with legal obligations, including:

• Name, job title, company name
• Contact details (email, phone, business address)
• Identification documents (where required for compliance purposes)
• Payment information (if applicable)
• Website usage data, cookies, and analytics
• Information you voluntarily provide via enquiry forms, subscriptions, or LinkedIn Ads

3. How We Collect Your Information

We may collect your personal information when you:

• Submit an enquiry or request our services
• Complete LinkedIn, Facebook, or Google lead forms
• Use our website and consent to cookies
• Interact with us via email, social media, or telephone
• Engage our services and provide onboarding documentation

4. How We Use Your Information

We use your personal information to:

• Provide resident director and corporate governance services
• Respond to your enquiries and manage client relationships
• Process payments and maintain financial records
• Send service updates and marketing communications (only where consent is given)
• Run advertising and lead-generation campaigns via LinkedIn, Facebook, and Google
• Improve website functionality, analytics, and customer experience
• Comply with Australian laws and international regulatory requirements

5. Cookies, Tracking & Analytics

Our website uses cookies and similar technologies to:

• Enable site functionality
• Improve your browsing experience
• Analyse traffic via Google      Analytics
• Deliver personalised ads via LinkedIn Ads, Facebook Pixel, and other platforms

You can manage your cookie preferences or withdraw consent at any time via your browser settings.

6. Third-Party Service Providers

We may disclose your personal information to trusted third-party providers, including without limitation:

• Analytics & Advertising: Google Analytics, LinkedIn Ads, Facebook Pixel
• Payment & Billing:  Stripe, B2BPay, Zenith Payments, Xero
• Corporate Services: Dye & Durham, certain underwriters
• Hosting & Security:  GoDaddy, Microsoft 365, Google Workspace
• Loyalty Programs:  Frequent flyer programs, including without limitation Qantas
• Professional Advisors: Insurers, accountants, legal and compliance consultants

These providers may store or process your data in Australia or overseas. Where required, we implement appropriate safeguards to comply with GDPR and other international privacy frameworks.

7. International Data Transfers

If you are located outside Australia, your personal data may be transferred to, stored in, or processed in jurisdictions outside your own, including the EU, UK, and USA. Where required, we ensure appropriate safeguards are in place.

8. Marketing, Lead Generation & Consent

When you complete forms on our website, LinkedIn, Facebook, or Google, you consent to:

• Being contacted regarding your enquiry
• Receiving relevant service updates and marketing (where applicable)
• Use of tracking technologies for remarketing and personalised ads

You may withdraw consent at any time by contacting us or clicking “unsubscribe” in marketing emails.

9. Data Retention

We retain personal information for up to seven (7) years from the date of collection or the conclusion of your matter, unless a longer period is required for legal, taxation, or compliance purposes.

10. Your Rights

Under the APPs, GDPR, and other applicable laws, you may:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent for marketing
• Request deletion of your data (subject to legal and contractual obligations)

To exercise your rights, email us at info@australianresidentdirectors.com.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no system can be guaranteed 100% secure.

12. Complaints

If you have a privacy concern, please contact us first.
If we are unable to resolve your complaint, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

13. Changes to This Policy

We may update this policy from time to time to reflect changes in legal, regulatory, or business practices. The updated policy will be published on this page.